Customer Service Solutions

Contact Centers Dominicana has been providing customer service and business processing solutions for over a decade. Solutions range from those for small startups all over the world to large, complex, omnichannel ones for Fortune 500 companies.

Healthcare Solutions

Contact Centers Dominicana is an industry leader in proving customer service solutions for the Healthcare Industry. An experienced HIPAA Business Associate, we have provided all manner of services including appointment setting, medical records retrieval, prescription services, billing, and scanning/fax management.

Compliance Ready, PCI Certified, HIPAA Compliant

Contact Centers Dominicana is PCI certified and a HIPAA compliant Business Associate.

Who are we?

We are a nearshore leader with exceptional customer experience with a strong hr and operational background and the highest standards of recruitment and quality assurance.

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Service We Offer

We build strong partnerships that are based on both integrity and results.
We consider our customers our top priority.


CCD offers all the services you would expect from a modern best in class customer service operation.


CCD operates in a PCI Certified environment and has the ability to utilize our own dialers and CRM or operate from the clients platforms.

Back Office

CCD back office services ensure process improvement and cost reduction with outstanding service quality and real time service monitoring.

We Have Over 15 years of experience you always get the best guidance


calls per month


Patient Care Speciallist


Appointments Scheduled per quarter



Our Team

Kalil Diaz

Kalil Díaz


Managing Partner at Amergent Capital, Dominican Republic

Carlos Ziegenhirt

Founding Partner

Founding Partner/CCO at CCD Shared Services Firm, Dominican Republic

Lilliam McCann

VP of Operations

VP of Operations at Contact Centers Dominicana

Valerie Grullon

Valerie Grullon

VP of HR

Strategic HR business partner, with over ten years of progressive Human Resource.

Get In Touch

Contact Centers Dominicana





Autopista Duarte Esq. José María Fadul,Centro Comercial Domyn Mall Mod. 216. El Embrujo 1ro. Santiago, Rep. Dom.