Who are we?
CCD is a premier, full-service contact center organization with it’s headquarters located in Santiago, Dominican Republic. We offer high quality costumer support, sales, and technical support to our clients’ callers.
Contact Centers in the D.R. represents a major investment sector. Besides a brief 90-minute flight from the U.S., the country offers a competitive platform for operational costs in this particular industry. CCD has access to a strategic business location and a rich bilingual workforce throughout the Caribbean.
Company OverviewCCD is a Nearshore Leader in exceptional customer experience. We are an American owned and operated management firm, focused on customer solutions with the highest American standards in Nearshore today. An extension of our customers in a Nearshore Environment. Over two decades of experience has led us to understand that assimilating the Corporate American sense of urgency can be the most challenging achievement in Nearshore.
Jose Ant Guzman
VP Performance Excellence
Our slogan, “Practical Innovations Applied,” can be found at every level of our day-to-day business. From our most complex processes to our most valued clients, CCD strives for excellence through adherence to global standards and certification. Our rigorous recruitment platform gives us access to a highly competitive and talented agent pool, and our carefully selected supervisors and managers help CCD to outperform our competition. Currently, CCD is proud to be the top English/Spanish outbound sales partner for the largest cable provider in North America, having beaten out two-dozen competitors for this position.